If you are dissatisfied with your order for any reason, you can return your items for a prompt exchange or store credit. Credits will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Ruhl Bee Supply 17845 SE 82nd Drive Gladstone, Oregon 97027